Shipping policy

WHEN WILL I RECEIVE MY ORDER? 

At [luxestella], we want to make shopping simple and rewarding for our customers. We offer free shipping on all orders above £30.

Order Processing

All orders are processed within [2 to 3 business days]. Once your order has shipped, you will receive a confirmation email with tracking information.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or is even lost during the delivery process, we apologise! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might apply to shipping situations.