WHEN WILL I RECEIVE MY ORDER?
At [luxestella], we want to make shopping simple and rewarding for our customers. That’s why we offer free shipping on all orders.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number to monitor your delivery.
Delivery Time: 5–7 business days
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might apply to shipping situations.
100% satisfaction guaranteed
Dont love your item ?Return them for a full refund, No question asked. Its just that simple.
Our 14-day return policy gives you two weeks from receiving your item to request a return. To be eligible, your item must be unused, in its original condition with tags and packaging, and you'll need proof of purchase. Contact us at luxestella88@gmail.com to start a return.for more information check FAQs page
Returns without prior approval won't be accepted. For damaged or incorrect items, notify us upon receipt for resolution.
Certain items like perishables, custom or personal care products, hazardous materials. For exchanges, return your item and make a new purchase for more details click here.
We stand behind our products! Shop confidently on luxestella knowing if something goes wrong with an order, we've got your back for all eligible purchases
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