Return & Refund Policy

Thank you for shopping at Luxestella. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before purchasing any digital products.

1. Digital Products – Returns

All products sold at Luxestella are digital printable wall art files delivered electronically.

As digital products cannot be physically returned, we do not accept traditional returns or exchanges once the files have been downloaded or accessed.

This policy does not affect your statutory consumer rights.

2. Refund Eligibility

Refunds may be available in the following circumstances:

• You received an incorrect digital file.
• The purchased file is corrupted or cannot be opened.
• The product is materially different from its description.
• You were accidentally charged more than once for the same order.
• We are unable to provide the purchased digital product.

Where possible, we will first offer to correct the issue or provide a replacement file. This does not limit any refund or other remedy you are legally entitled to receive.

3. Change of Mind and Cancellation

For digital content supplied immediately, UK consumers may lose their 14-day cancellation right once downloading or accessing the content begins, provided they have expressly consented to immediate supply and acknowledged that they will lose that right.

If these requirements have not been met, applicable cancellation rights may still apply.

Please review your order carefully before purchasing.

4. Non-Refundable Situations

Subject to applicable consumer law, refunds are generally not offered for:

• A change of mind after validly losing the cancellation right.
• Purchasing the wrong design or size after downloading the file, where the product was accurately described.
• Not having access to a suitable printer or printing service.
• Differences in printed colours caused by individual printer or screen settings, where the files are otherwise as described.

Nothing in this policy excludes or restricts your statutory rights where digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.

5. Download Problems

If you experience difficulties downloading or opening your artwork, please contact us through our website.

We will help you access your purchased files or resolve technical issues.

6. How to Request a Refund

To request a refund, please contact Luxestella through our website:

Website: https://luxestella.co.uk

Please include:

• Your order number.
• The email address used during checkout.
• A brief description of the problem.
• Screenshots, if relevant.

We will review your request and respond as soon as reasonably possible.

7. Approved Refunds

If a refund is approved, it will normally be issued to your original payment method.

The time required for the funds to appear in your account depends on your bank or payment provider.

Any refund required by law will be processed within the applicable legal timeframe.

8. Contact Us

For any questions about returns, refunds or digital downloads, please contact us through:

Luxestella

Email:luxestella88@gmail.com

Thank you for choosing Luxestella!